My Journey
Regional Office Support Analyst
Creative Artists Agency
July 2024 - Present
- Spearheaded the automation of administrative tasks using Python, saving an average of 10 hours per week and boosting team efficiency by a notable margin
- Managed critical systems including Active Directory, Workday, and software deployment tools (SCCM, JAMF), ensuring smooth operations across multiple platforms
- Delivered high-quality technical support to the EU and APAC regions, achieving an impressive 95% resolution rate and consistently exceeding service benchmarks
University of Hull
Master of Science – Artificial Intelligence
January 2024 - Present
Hull, United Kingdom
- Relevant coursework: Machine Learning, Deep Learning, Neural Networks
- Research focus: Ethics of AI
- On track for a First
Junior Desktop Support Analyst
Black Sun Global
June 2023 – June 2024
- Maintained a near-perfect device uptime of 99% by effectively troubleshooting and resolving hardware and software issues
- Developed comprehensive documentation and remote support protocols that reduced repeated service requests by 15%, enhancing overall operational efficiency
- Implemented robust security measures to ensure data protection compliance, significantly reinforcing organizational resilience
Technical Specialist
Radius Payment Solutions
August 2022 – May 2023
- Engineered Python and PowerShell scripts to automate IT support processes, reducing error rates by 20% and enhancing system reliability
- Provided multi-platform end-user support across Windows, iOS, laptops, and desktops, ensuring a seamless technology experience for users
- Optimized operational workflows through innovative automation strategies, resulting in notable improvements in service delivery and user satisfaction
University of Portsmouth
Bachelor of Science – Computer Science
September 2019 – August 2022
Portsmouth, United Kingdom
- Relevant coursework: Data Structures, Algorithms, Software Engineering, Git
- Final year project: Good News iOS App